KEETCHEN – PRIVACY POLICY (CLIENT VERSION) Effective Date: [Insert Date] Welcome to Keetchen. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Keetchen mobile application as a client (“customer”). By accepting this Privacy Policy, you agree to the collection and use of information in accordance with this document. 1. WHO WE ARE Keetchen is a digital platform that connects clients with independent home cooks, private chefs, and food vendors. Keetchen facilitates discovery, ordering, booking, and communication between users. Keetchen acts solely as a platform and is not responsible for the interactions, agreements, food preparation, or services provided by vendors. 2. INFORMATION WE COLLECT 2.1 Information You Provide When you register, we collect: First name and last name Email address Phone number Password (securely encrypted) When placing orders or bookings: Delivery address (based on Google location services) Selected fulfillment method (delivery or pickup) Payment preference (Cash on Delivery or Revolut) Order details and special instructions Reviews and ratings Messages, photos, and voice messages sent in chat You may choose to hide your phone number from vendors during orders. 2.2 Location Information We collect location data: To show nearby vendors To calculate distances For delivery coordination To improve recommendations Location is retrieved via Google services and may not be manually altered in order to prevent fraud and delivery anomalies. 2.3 Usage & Technical Information We may collect: Device information and identifiers App usage patterns Order and booking history Favorite vendors and preferences Log data and timestamps All data is stored securely using Google Firebase / Firestore infrastructure. 3. HOW WE USE YOUR INFORMATION We use your data to: 3.1 Provide the Service Create and manage your account Process and manage food orders Facilitate private chef bookings and table reservations Enable chat communication with vendors Provide customer support Verify your email address 3.2 Improve and Personalize Experience Show nearby vendors Display relevant food options Improve recommendations Analyze app performance 3.3 Communication Send order confirmations and updates Notify you about important service changes Respond to support requests 4. INFORMATION SHARING 4.1 With Vendors When you place an order or booking, vendors receive: Your name Delivery address (if applicable) Order details Special instructions Chat messages related to the order If you choose to hide your phone number, vendors will not see it. All further interaction between you and vendors is your responsibility. Keetchen does not control, monitor, or assume liability for private agreements or communications outside the platform. 4.2 Legal Requirements We may disclose information if required: By law or legal process To protect our legal rights To prevent fraud or abuse In case of merger, acquisition, or business transfer 5. PAYMENTS Keetchen does not process in-app payments. Available payment methods: Cash on Delivery Direct payment via Revolut Keetchen does not store payment card details. 6. DATA STORAGE & SECURITY We use industry-standard security measures, including: Encrypted connections (HTTPS) Secure cloud infrastructure (Firebase / Google Cloud) Restricted database access Authentication verification Continuous monitoring However, no digital platform can guarantee 100% security. 7. CHAT, PHOTOS & VOICE MESSAGES When using the chat feature: Messages Voice recordings Photos are stored in our database to allow order-related communication and dispute resolution if necessary. You are responsible for the content you share. 8. REVIEWS & PUBLIC CONTENT After completed orders or bookings, you may leave reviews. Reviews may be publicly visible to other users. Do not include sensitive personal information in reviews. 9. YOUR RIGHTS You have the right to: Access your personal data Correct inaccurate information Delete your account Request data removal (subject to legal obligations) Withdraw consent (by deleting your account) To exercise these rights, contact us at the details below. 10. DATA RETENTION We retain your information: As long as your account is active As necessary to comply with legal obligations To resolve disputes To enforce agreements After account deletion, data may remain in backups for a limited period. 11. GUEST MODE You may browse vendors as a guest. In guest mode: Limited location data may still be processed Orders and bookings require registration 12. PLATFORM DISCLAIMER Keetchen is a technology platform that connects clients and vendors. We: Do not prepare food Do not manage vendor operations Do not guarantee vendor behavior Do not assume responsibility for private interactions All agreements and services are conducted between client and vendor independently. 13. UPDATES TO THIS POLICY We may update this Privacy Policy periodically. If significant changes are made: You will be notified within the app. Continued use of Keetchen after updates implies acceptance. 14. CONTACT US If you have questions about this Privacy Policy or your data, contact: Email: info@keetchen.app WhatsApp: +39 392 545 5600"(string)