KEETCHEN – TERMS AND CONDITIONS
Last Updated: April 16, 2026 | Version 2.0
Welcome to Keetchen! These Terms and Conditions ("Terms") govern your use of the Keetchen mobile application and related services. By using Keetchen, you agree to these Terms. If you do not agree, do not use the application.
These Terms apply to all users: Clients, Home Cooks, and Restaurants.
1. About Keetchen
Keetchen is a digital platform connecting customers with independent home cooks and restaurants offering food, private chef services, and dining experiences. Keetchen does not prepare, cook, sell, or deliver food and does not operate restaurants or kitchens. Cooks and restaurants are independent operators and are solely responsible for their services. Keetchen's role is limited to facilitating connections and communication between customers and cooks/restaurants.
2. Eligibility
- You must be at least 18 years old to register on Keetchen. By registering, you confirm that you are at least 18 years old. Keetchen does not independently verify age; you are responsible for ensuring you meet this requirement.
- Provide accurate registration information and verify your email address when required.
- You are responsible for maintaining the confidentiality of your account credentials. You must notify Keetchen immediately if you suspect unauthorized access to your account by contacting us at keetchenapp@gmail.com or via in-app support.
3. Customer Accounts
This section applies to Customers — people who order food or book services on Keetchen.
- Required details may include full name, email, phone number, and delivery address.
- Keep your information accurate and up to date.
- Keetchen may suspend or terminate accounts that provide false information or violate these Terms.
4. Data Privacy and GDPR
Keetchen collects and processes personal data — including name, email address, phone number, location, and communication data — in order to operate the platform and provide its services.
Your personal data is collected and processed in accordance with our Privacy Policy and applicable EU data protection law, including the General Data Protection Regulation (GDPR).
You can review our full Privacy Policy at: https://www.keetchen.app/privacy
User data is retained in accordance with our Privacy Policy. You have the right to access, correct, or request deletion of your personal data at any time by contacting us at keetchenapp@gmail.com.
5. Orders and Payments
This section applies to Customers placing food orders.
- Customers may place orders for delivery or pickup through Keetchen.
- Payments are arranged directly between the customer and the cook/restaurant. Keetchen does not process payments. Common payment methods include cash on delivery or peer-to-peer bank transfers. Keetchen is not affiliated with any third-party payment service mentioned or used by vendors.
- Keetchen is not responsible for payment processing, refunds, or disputes between customers and cooks/restaurants.
6. Bookings and Services
This section applies to Customers who book private chefs, hosted meals, or restaurant reservations.
- Keetchen may be used to book private chefs, hosted meals, or restaurant reservations.
- Bookings are legally direct agreements between the customer and the cook/restaurant. Keetchen does not supervise or guarantee the performance of any booked service.
7. Responsibilities (General)
This section applies to all users.
- Cooks and restaurants operate independently and are solely responsible for: food preparation, food safety and hygiene, ingredient quality, delivery/pickup arrangements, service quality, and compliance with local regulations.
- Keetchen does not inspect kitchens or supervise food preparation. Customers engage cooks/restaurants at their own risk.
8. Food Safety
Purpose: establish expectations for safe food handling and consumer information.
8.1 For Customers
- Follow cook/restaurant instructions for reheating and storage.
- Notify cooks/restaurants of any allergies or dietary restrictions before placing an order.
8.2 For Home Cooks
- Maintain safe food storage and handling practices, cook food to safe internal temperatures, and avoid serving food that has been stored unsafely.
- Disclose common allergens and ingredient information to customers before they place an order.
8.3 For Restaurants
- Comply with all applicable food safety regulations in your operating jurisdiction.
- Maintain certified processes for food storage, preparation, and service.
- Disclose allergens to customers as required by law.
8.4 Food Safety Disclaimer
By using the Keetchen application and placing an order, you acknowledge and agree to the following:
- Platform Role — Keetchen is a technology platform that connects customers with independent home cooks and restaurants. Keetchen does not prepare, cook, handle, store, or deliver food.
- Independent Cooks and Restaurants — All food offered through the platform is prepared and provided by independent cooks and restaurants who operate outside the supervision and control of Keetchen. These cooks and restaurants are solely responsible for the food they prepare and sell.
- No Responsibility for Food Preparation — Keetchen does not monitor or verify the preparation, ingredients, hygiene standards, or food safety practices of cooks or restaurants. Therefore, Keetchen is not responsible for the safety, quality, or condition of any food ordered through the platform.
- Consumer Responsibility — By ordering food through Keetchen, you understand that you are purchasing directly from an independent cook or restaurant and that you consume such food at your own risk.
- Allergies and Dietary Restrictions — If you have food allergies, dietary restrictions, or ingredient sensitivities, it is your responsibility to communicate directly with the cook or restaurant before placing an order. Cooks and restaurants are responsible for providing accurate information about ingredients and food preparation.
- Limitation of Liability — Keetchen shall not be liable for any health issues, allergic reactions, food contamination, or damages resulting from food purchased through cooks or restaurants on the platform.
- Acceptance of Risk — By continuing to use the Keetchen application and placing an order, you confirm that you understand and accept the risks associated with purchasing food from independent cooks and restaurants.
9. Hygiene Requirements (Home Cooks & Restaurants)
Purpose: define hygiene acceptance and obligations required to operate on Keetchen.
9.1 Acceptance
Home cooks and restaurants must accept Keetchen's Hygiene Declaration (or equivalent) where required. Acceptance is a condition of onboarding and continued platform access.
9.2 Core Hygiene Obligations
All vendors (home cooks and restaurants) must:
- Maintain personal hygiene at all times when handling food
- Keep utensils, surfaces, and equipment clean
- Store ingredients at safe temperatures
- Cook food to safe internal temperatures
- Refrain from preparing food while ill or experiencing symptoms of illness
9.3 Enforcement
Non-acceptance or failure to comply with hygiene obligations may lead to restricted access, suspension, or permanent removal from the platform.
9.4 Home Cook Hygiene Declaration (to be accepted by home cooks)
As a home cook on Keetchen, I hereby declare and agree to:
FOOD SAFETY & HYGIENE:
- I will maintain proper hygiene standards when preparing food
- I will wash my hands thoroughly before and during food preparation
- I will use clean utensils, surfaces, and equipment
- I will store ingredients at proper temperatures
- I will cook food to safe internal temperatures
- I will not serve food that has been stored unsafely or for too long
PERSONAL RESPONSIBILITY:
- I understand that I am personally responsible for the safety and quality of all food I prepare
- I will not prepare food if I am ill or have symptoms of illness
- I will inform customers of common allergens in my dishes
- I understand that Keetchen is not responsible for any food safety issues
LEGAL UNDERSTANDING:
- I acknowledge that I am operating as an independent cook
- I understand the risks and responsibilities of home food preparation
- I agree to handle any customer complaints or issues directly
- I will comply with local health regulations where applicable
By accepting this declaration, I confirm that I understand these responsibilities and commit to following safe food handling practices.
10. Restaurant Certification & Documentation
Purpose: set documentation, certification, and professional requirements for restaurants using Keetchen.
10.1 Documentation Requirements
As a restaurant on Keetchen, I confirm and agree to:
- Upload an authentic business license, sanitary certification, and work permits
- Provide valid documentation before my account can be certified
- Confirm that all documents I upload are current and legitimate
- Update documents before they expire
10.2 Certification Process
- My account will be marked as "pending verification" until documents are reviewed and approved
- I cannot accept orders until my restaurant is certified by Keetchen
- Keetchen reserves the right to reject my application if documentation is insufficient or invalid
- I must upload required documents immediately after accepting this policy
10.3 Professional Standards
- I maintain all required local health department certifications
- I follow all applicable food safety regulations and standards
- I have proper insurance coverage for my food service business
- I comply with all local business licensing requirements
10.4 Platform Responsibilities and Ongoing Compliance
- I understand that Keetchen is a marketplace platform connecting me with customers
- I am solely responsible for food safety, quality, and customer satisfaction
- I will handle customer complaints and issues professionally
- I will maintain the professional standards expected of certified restaurants
- I will update my certifications before they expire
- I understand that Keetchen may periodically review my certification status
By accepting this agreement, I commit to providing authentic documentation immediately and maintaining professional standards on the Keetchen platform.
11. Food Allergies and Dietary Restrictions
This section applies to all users.
- Customers must inform cooks/restaurants of any allergies or dietary restrictions prior to placing an order.
- Cooks and restaurants must make reasonable efforts to disclose ingredient and allergen information clearly on their listings and through direct communication.
- Keetchen cannot guarantee the absence of allergens or cross-contamination in any food prepared through the platform.
12. Communication Between Users
- In-app messaging is provided for communication between customers, cooks, and restaurants.
- All communication must be lawful, honest, and respectful.
- Prohibited conduct includes: harassment, threats, fraud, sharing illegal content, or attempting to bypass platform safety rules.
- Keetchen may monitor communications to enforce these policies and protect user safety.
13. Reviews and Ratings
- Reviews must be honest and based on real, verified experiences.
- Keetchen may remove reviews that are abusive, misleading, fraudulent, or violate platform guidelines.
- Vendors may respond to reviews. Customers may edit or delete their own reviews.
14. Platform Availability and Performance
Keetchen strives for reliable and continuous operation but does not guarantee uninterrupted availability or error-free performance. Scheduled maintenance and unexpected outages may occur.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Keetchen is not liable for: food quality or safety, cook/restaurant service quality, injuries or incidents during bookings, payment disputes, miscommunication between users, or delivery delays. Keetchen acts solely as a technology platform connecting independent parties and assumes no liability for the actions or omissions of any vendor or customer.
16. User Conduct
You must not use Keetchen to:
- Engage in any illegal activity
- Harass, threaten, or harm other users
- Provide false or misleading information
- Manipulate reviews or ratings
- Abuse in-app communication tools
Violations may result in account suspension or permanent termination without prior notice.
17. Account Termination and Remedies
- Keetchen may suspend or terminate accounts for violations of these Terms at its sole discretion.
- Users may delete their own accounts at any time through the app settings or by contacting keetchenapp@gmail.com.
18. Changes to These Terms
Keetchen may update these Terms at any time. Significant changes will be communicated through the app. Continued use of Keetchen after an update constitutes your acceptance of the revised Terms. The "Last Updated" date at the top of this document will always reflect the most recent version.
19. Governing Law and Disputes
These Terms are governed by the laws of Italy. Any disputes arising from the use of Keetchen should first be raised with Keetchen support. Keetchen will make reasonable efforts to resolve disputes directly with users before any formal legal proceedings.
20. Contact
For any questions, concerns, or disputes related to these Terms:
- Email: keetchenapp@gmail.com
- In-app chat: Contact Keetchen Support through the Messages section
- WhatsApp: +39 392 545 5600
